Delivery & returns

Last updated 4 September 2026.

Delivery

Delivery method, cost and estimated timing are stated on the written order confirmation. Risk in goods passes on delivery to the address you give us, unless the confirmation says otherwise. We deliver to addresses we have accepted; we may refuse destinations where we cannot meet food or cosmetics rules.

Shortages and damage

Please tell us within three working days of delivery if goods are missing, damaged or not as confirmed, and keep the packaging. We may ask for photographs and the delivery note.

Returns

Trade orders are not sold on a sale-or-return basis. We may accept a return of unopened goods in original packaging if we agree in writing before you send them back. Opened food supplements and cosmetics are not returnable except where they are faulty or not as described, or where consumer law requires it for a consumer purchase.

Consumers

If you buy as a consumer, you have the statutory rights that cannot be excluded. For distance sales this includes, where applicable, a cooling-off right except where the goods are sealed for health protection or hygiene and have been unsealed after delivery.

Questions: hello@naturabridge.com.